CollabOps Privacy Policy

Effective Date: Nov 27, 2025

This Privacy Policy explains how CollabOps Co., Ltd. ("CollabOps," "we," "our," or "us"; also referred to as "(주)콜레봅스") collects, uses, processes, and safeguards personal information when you use our website, SaaS platform, and related DevOps services ("Service").

By creating an account or using the Service, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Account Information

  • Name
  • Email address
  • Organization or workspace
  • Authentication credentials (including SSO or OAuth)

1.2 Platform Usage Data

  • Repository metadata (branch names, commit metadata, file paths)
  • CI/CD logs, build results, test outputs, deployment metadata
  • Issue activity, comments, attachments, and workspace actions
  • System logs and security audit events

1.3 Technical Information

  • IP address and approximate location
  • Browser type, device type, operating system
  • Access timestamps, session identifiers
  • Cookies and analytics data

1.4 User Content

User Content includes:

  • source code,
  • configuration files,
  • CI/CD definitions,
  • logs, artifacts, and attachments.

We do not analyze or access your source code except to operate the Service.

2. How We Use Information

We use collected information to:

  • operate and maintain the Service,
  • authenticate users and secure accounts,
  • execute CI/CD workflows,
  • render repository and workspace content,
  • ensure system integrity and prevent abuse,
  • improve service performance, features, and user experience,
  • provide customer support and communicate service updates,
  • comply with applicable laws.

We may use anonymized or aggregated data for internal analytics or research.

3. Legal Basis for Processing

Where required (GDPR, GDPR-K, PIPA), we process personal data based on:

  • performance of a contract,
  • compliance with legal obligations,
  • user consent (e.g., cookie preferences),
  • legitimate interests (security, platform improvements).

4. Data Sharing and Disclosure

We do not sell personal information.

We may share information with:

  • cloud hosting providers,
  • payment processors,
  • analytics providers,
  • organization administrators (for organizational accounts),
  • legal authorities when required by law.

5. AI Features and Data Handling

AI-assisted features may process User Content temporarily to generate suggestions or insights.

User Content processed via AI:

  • is not stored beyond the operation of the feature,
  • is not used for AI model training,
  • is not transferred to external AI training datasets.

AI outputs may be inaccurate or incomplete.

Use at your discretion.

6. Data Retention

We retain data as follows:

  • account information: until account deletion,
  • CI/CD logs, repository metadata: retained while the workspace remains active,
  • security logs: up to 24 months,
  • billing records: 7 years (legal requirement),
  • backups: retained for a limited period before permanent deletion.

7. Cookies

We use cookies to:

  • maintain login sessions,
  • analyze usage,
  • improve user experience.

We do not use cookies for third-party advertising.

8. Security

We implement industry-standard security measures including encryption, access controls, monitoring, and secure cloud hosting.

No system is completely secure; we cannot guarantee absolute protection of your data.

9. International Data Transfers

Your data may be stored or processed in regions outside your country.

We apply appropriate safeguards required under GDPR, GDPR-K, PIPA, and other applicable laws.

10. Your Rights

You may have the right to:

  • access your personal data,
  • correct inaccurate information,
  • request deletion,
  • download or export your data,
  • restrict or object to certain processing.

To exercise your rights, contact us at support@collabops.ai.

11. Organizational Accounts

If your account belongs to an organization, the administrator may manage or access your data.

12. Third-Party Services

The Service may integrate with third-party tools.

Their processing of data is governed by their own privacy policies.

CollabOps is not responsible for external services.

13. Changes to This Policy

We may update this Privacy Policy at any time.

Continued use of the Service after updates constitutes acceptance.

14. Contact

For questions or privacy-related requests:

  • support@collabops.ai
  • https://collabops.ai
  • CollabOps Co., Ltd.